Shipping Policy

We offer free standard shipping worldwide. Our shipping time frames depend on where you are located and vary depending on the shipping method you select. Please allow up to 2-3 weeks for your order to be fulfilled and shipped. You will receive an email confirmation shortly after placing your order and once your order ships, you will receive an email with tracking information.


Note:
1. Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

2. In light of the recent epidemic outbreak, many businesses have been heavily impacted by this unforeseen circumstance. We estimate the average shipping time will delay 1-2 weeks. We would like to offer our deepest apology for any inconvenience caused that has affected your shopping experience with us. We hope you understand the situation we are in at the moment and appreciate your patience.

PROCESSING TIME
1. We are happy to announce that your orders usually can be shipped out within 24 hours. Kindly note a small number of orders may still need between 2-5 business days depending on stock availability or public holidays.

TRACK YOUR ORDER LOCATION
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

TAX OR DUTY FEE

Kindly note that all packages are shipped from the TG Speaker warehouse. Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.